Revolutionising council efficiency with mobile solution

How mobile working with TotalMobile™ is transforming Newcastle City Council’s working practices.

Before implementing TotalMobile™ from Belfast-based local government IT provider Consilium, Newcastle City Council was under pressure to deliver savings whilst protecting front-line services in the face of funding cuts. When presented with this challenge, Neil Golightly, Head of Performance Planning and Programmes within the Environment and Regeneration Directorate, believed the best way to do this was to address back office efficiency through the use of IT and mobile working.

To meet its efficiency needs, Newcastle selected TotalMobile™ from Consilium, a flexible enterprise mobile working solution that can be used for various departments and types of field workers in an organisation. Neil Golightly stated: “We chose TotalMobile™ because we believe it’s the best product available. It’s also the most competitively priced and links into a number of the councils back office systems.” 

Newcastle City Council initially implemented TotalMobile™ in its Gas Servicing & Repairs, Electrical Testing and Regional Traffic Signals Service Departments. It experienced a range of benefits after implementation.  Neil explains: “Having chosen TotalMobile™ as an enterprise solution we are delighted with the results that we’ve achieved. We’ve seen productivity improve by around 10 per cent, reduced sickness levels, greater efficiencies in regards to our carbon footprint, reduced fuel, and reduced accommodation costs. It’s also allowed us to reduce administration costs particularly in the back office.

“Customer satisfaction and staff morale have both improved as a result of using TotalMobile™.

“TotalMobile™, as an enterprise solution,  has delivered efficiencies and value for money to the council. I believe we have bought the best mobile system as it’s currently delivering a range of solutions on both smartphone and tablet.”

After the successes of TotalMobile™ in these departments, the council has recently decided to roll out the solution to it’s Home Care Department.

Consilium has over 25 years of experience in providing efficiency-saving IT solutions to local government and housing associations and is an expert in mobile working. Neil Golightly found that Consilium was able to provide excellent customer service.

“I believe with Consilium we have identified people we can work with, not just deliver us technical solutions and walk away. From Consilium’s Chief Executive and right through the organisation, I believe that they have gone the extra mile to understand our business and build relationships with our people. This can only be a good thing and lead to mutual success for us both.”

To learn more about Consilium and TotalMobile™ or to arrange your free product demonstration please get in touch: www.ctechs.co.uk / info@ctechs.co.uk / 028 9033 0111